Terms & conditions
Terms & Conditions — Direct Bookings
Last updated: 12 October 2026
1.About us and these terms
These terms apply to direct bookings for The Minstrels made with Comfort Season Ltd through comfortseason.co.uk.
Comfort Season Ltd is registered in England and Wales, United Kingdom, under company number 17031028.
Its registered office is 25 Birch Drive, Bradwell Village, Burford, England, OX18 4XH. You can contact us at comfortseasonltd@gmail.com.
The accommodation is The Minstrels, New Road, Moreton-in-Marsh.
2. Your booking
The Minstrels is a first-floor, three-bedroom apartment accommodating up to six guests. Access is via an external staircase.
Please provide accurate contact details and guest numbers, and check your dates and the total price before completing your booking. The person making the booking is responsible for communicating these terms and the house rules to their group.
Your booking is confirmed once full payment has been successfully processed and booking confirmation has been issued. Please contact us promptly if any details are incorrect.
3. Prices and payment
All prices are in pounds sterling (GBP). The total payable is displayed before you complete your booking.
Full payment is required at the time of booking and is processed through Stripe using the payment options offered at checkout.
Standard cleaning is included in the booking price. Any optional extras must be agreed and priced before they are charged. We do not currently require a security deposit.
4. Cancellation by the guest
Please request cancellation in writing by emailing comfortseasonltd@gmail.com and providing your booking reference.
If we receive your cancellation request at least 14 days before the scheduled check-in time, you will receive a full refund. If we receive it at least 7 days, but less than 14 days, before the scheduled check-in time, you will receive a 50% refund of the total booking price. If we receive it less than 7 days before the scheduled check-in time, no refund is available under the standard cancellation policy.
For these calculations, the scheduled check-in time is 15:00 on your arrival date, using local UK time. Each day means a period of 24 hours.
These cancellation charges are subject to applicable consumer law. Any amount retained will not exceed our reasonably incurred net loss arising from the cancellation. We will take reasonable steps to reduce that loss and adjust the charge where appropriate, including where cancelled dates are rebooked.
Approved refunds will be returned through the original payment method where possible. Your bank or payment provider may require additional time to credit the funds.
Requests to change dates are subject to availability and agreement. A request alone does not change or cancel your existing booking.
5. Arrival and departure
Check-in is between 15:00 and 22:00. Check-out is before 10:00.
Detailed arrival and entry instructions will be provided after booking. Please contact us in advance if you expect to arrive outside the stated hours.
Early check-in and late check-out require our prior agreement and are subject to availability.
6. House rules
Maximum occupancy is six guests. Pets, parties and events are not permitted. Smoking is not permitted inside the accommodation. Quiet hours are from 22:00 to 07:00. Please respect neighbouring residents and communal areas.
Serious or repeated breaches may result in us requiring the stay to end where reasonably necessary. Any decision about refunds or additional charges will be subject to applicable law and the circumstances.
7. Care of the property and parking
Please take reasonable care of the apartment and its contents, and report damage or maintenance problems promptly.
Guests may be responsible for reasonable, evidenced repair or replacement costs for damage caused by them or their group, excluding normal wear and tear. We will explain any proposed claim and give you an opportunity to respond. No fixed damage penalty applies.
Please leave the apartment reasonably tidy on departure. Standard cleaning is included.
One allocated parking space marked “The Minstrels” is included. Additional vehicles must use other suitable parking.
8. Problems during your stay or cancellation by us
Please contact us as soon as possible if something is wrong so that we have a reasonable opportunity to resolve it.
If we cannot provide your booked accommodation, we will notify you promptly and refund payments for the accommodation we cannot provide. Any alternative arrangements require your agreement.
Nothing in these terms limits any additional remedies or compensation you may be entitled to under applicable law.
9. Privacy and consumer rights
We use personal information to administer bookings and stays, as explained in our Privacy Policy. Reservations are managed through Smoobu and payments through Stripe.
Nothing in these terms excludes or restricts your statutory consumer rights.
These terms are governed by the law of England and Wales, without affecting any mandatory consumer protections or rights to bring proceedings in a court available to you under applicable law.